Refund policy
Thank you for shopping at lzushq.us. We value your satisfaction and strive to provide a transparent and seamless shopping experience. If you are not entirely satisfied with your purchase, we are here to help.
1. Return Eligibility & Window
We accept returns within 30 calendar days from the date of delivery, provided the item meets the following conditions:
Condition: The item must be unused, unworn, unwashed, and in the exact condition in which you received it.
Packaging: The item must remain in its original packaging with all tags, instructions, and accessories intact.
Proof of Purchase: You must provide an order confirmation, invoice, or receipt number.
2. Non-Returnable Items
Certain types of products are exempt from being returned, including:
Perishable goods, food, or floral items.
Personal care items, hygienic goods, or intimate apparel.
Gift cards and downloadable software products.
Final sale, clearance, or custom-made/personalized items.
3. How to Initiate a Return
To start a return process, please follow these steps:
Submit a Request: Contact our Customer Support Team at hk2026727@163.com with your order number, item details, and the reason for the return.
Receive Instructions: Our support team will review your request and provide you with return instructions and the designated return address.
Ship the Item: Package the item securely and follow the provided instructions.
Please note: Do not send your purchase back without prior authorization from our team. Returns sent without authorization may not be processed.
4. Return Shipping Fees
Defective, Damaged, or Incorrect Items: If the return is due to an error on our part (e.g., defective product, wrong item sent), we will provide a prepaid return shipping label or reimburse reasonable return shipping costs.
Change of Mind: If you are returning an item due to personal preference or a change of mind, you will be responsible for paying the return shipping costs. Original shipping fees are non-refundable.
5. Refunds & Processing Time
Once your returned item is received and inspected:
We will send you an email to notify you that we have received your item and inform you whether your refund has been approved or rejected.
Approved Refunds: Your refund will be processed automatically to your original payment method within 5–7 business days.
Bank Processing: Depending on your financial institution or card issuer, it may take additional days for the funds to officially post to your account statement.
6. Exchanges
We only replace items if they arrive defective, damaged, or incorrect. If you need to exchange an item for the exact same product, please contact us at hk2026727@163.com.
7. Late or Missing Refunds
If you haven’t received a refund after 7 business days from approval:
Check your bank account or credit card statement again.
Contact your bank or credit card company; it may take time before your refund is officially posted.
If you have completed these steps and still have not received your refund, please reach out to us at hk2026727@163.com.
8. Contact Us
For any questions regarding our Return & Refund Policy, please contact our support team:
Website: lzushq.us
Customer Support Email: hk2026727@163.com