Refund policy

Thank you for shopping at lzushq.us. We value your satisfaction and strive to provide a transparent and seamless shopping experience. If you are not entirely satisfied with your purchase, we are here to help.

1. Return Eligibility & Window
We accept returns on items that meet the following requirements within 30 calendar days from the date of delivery:

The item must be unused, unworn, unwashed, and in the same condition that you received it.

The item must be in its original packaging with all tags, instructions, and accessories intact.

Proof of purchase (order confirmation, invoice, or receipt number) must be provided.

2. Non-Returnable Items
Certain types of goods are exempt from being returned, including:

Perishable goods, food, or flowers.

Personal care items, hygienic goods, or intimate apparel.

Gift cards and downloadable software products.

Final sale, clearance, or custom-made items.

3. How to Initiate a Return
To start a return process, please follow these steps:

Contact our Customer Support Team at hk2026727@163.com with your order number, details of the item(s) you wish to return, and the reason for the return.

Our support team will review your request and provide you with return instructions and the designated return address.

Please do not send your purchase back without prior authorization from us.

4. Shipping Costs
Defective or Incorrect Items: If the return is due to a mistake on our part (e.g., defective item, wrong size/color sent), we will provide a prepaid return shipping label or cover reasonable return shipping costs.

Change of Mind: If you are returning an item due to personal preference or a change of mind, you will be responsible for paying the return shipping fees. Original shipping fees are non-refundable.

5. Refunds & Processing Time
Once your returned item is received and inspected by our team:

We will notify you via email regarding the approval or rejection of your refund.

If approved, your refund will be processed automatically to your original method of payment within 7 business days.

Please note that depending on your card issuer or bank, it may take additional days for the refund to officially post to your account statement.

6. Exchanges
We only replace items if they are defective or damaged upon receipt. If you need to exchange an item for the exact same product, please email us at hk2026727@163.com.

7. Late or Missing Refunds
If you haven’t received a refund within 7 business days:

Check your bank account or credit card account again.

Contact your bank or credit card company, as processing time may vary.

If you have done all of this and still have not received your refund, please contact us at hk2026727@163.com.

8. Contact Information
If you have any questions regarding our Return & Refund Policy, please feel free to reach out to us:

Website: lzushq.us

Email: hk2026727@163.com