Shipping policy
Thank you for shopping at lzushq.us.
We are committed to providing you with a reliable, fast, and transparent delivery service.
Please read our complete Shipping Policy below for details regarding processing times, shipping options, rates, and tracking information.
Order Processing Time
All orders are processed and shipped from our primary warehouse located at:
Standard order processing time is 1 to 2 business days (Monday through Friday, excluding public holidays).
Orders placed after 2:00 PM PST or over the weekend will begin processing on the following business day.
Once your order has been dispatched, you will automatically receive a shipping confirmation email containing your tracking information.
Shipping Options, Rates & Delivery Times
Standard Shipping
Estimated Delivery Time: 5 – 8 Business Days
Shipping Cost: $2.00 USD (FREE for orders over $70.00 USD)
Express Shipping
Estimated Delivery Time: 3 – 5 Business Days
Shipping Cost: $7.00 USD
Free Shipping Details: We offer free Standard Shipping on all orders with a subtotal of $70.00 USD or more (before taxes and after discounts).
Order Tracking
As soon as your package is handed over to the carrier, a tracking number will be emailed to you.
Please allow up to 24 hours for the shipping carrier to scan your package and update tracking information online.
You can track your package directly through the tracking link provided in your email or by visiting the carrier's official website.
Shipping Address & Modifications
Please carefully review your shipping address before placing your order to ensure smooth delivery.
If you discover an error in your shipping details, please contact us immediately at hk2026727@163.com.
Please note that once an order has been processed or shipped, we are unable to modify or update the shipping address.
Delays, Lost, or Damaged Packages
Delivery Delays: Estimated delivery times are provided by shipping carriers. Occasional delays may occur due to inclement weather, carrier disruptions, or high holiday volumes.
Damaged Goods: If your items arrive damaged, please take photographs of the package and contents and contact us within 7 days of delivery.
Lost Packages: If your tracking status shows as delivered but you have not received your package, please check with neighbors or local postal offices first, then contact us for assistance.
Contact Us
If you have any questions or require support regarding your order's shipping status, please feel free to reach out to us:
Website: https://lzushq.us
Customer Support Email: hk2026727@163.com